Shipping & Return Policy

At Battery Mantra, we aim to provide a smooth and reliable shopping experience. This Shipping & Return Policy explains how orders are delivered, installed, cancelled, returned, and exchanged when you shop at "www.batterymantra.com" (https://batterymantra.com).

1. Shipping & Delivery

Battery Mantra offers shipping and doorstep delivery for eligible products and locations across India.

- Delivery availability depends on the product, stock, customer location, and service coverage.

- Delivery timelines are estimates and may vary due to traffic, weather, operational delays, or other unforeseen circumstances.

- Local delivery within Delhi NCR may be available on the same day for selected products and locations.

- Delivery outside Delhi NCR will be arranged through available courier or transport services.

- Customers will be informed if any additional shipping charges apply before order confirmation.

2. Doorstep Delivery & Installation

For eligible car batteries, inverter batteries, and other products, Battery Mantra may offer doorstep delivery and installation.

- Installation is available in selected service areas.

- Installation charges, if applicable, will be communicated before confirmation.

- Customers should ensure that the installation location is accessible and safe.

- Installation is subject to product compatibility and technician availability.

3. Shipping Charges

Shipping charges may vary depending on:

- Product type and weight

- Delivery location

- Delivery method

- Installation or service requirements

Any applicable shipping charges will be displayed or communicated to the customer before the order is confirmed.

4. Order Cancellation

Customers may request cancellation before the order is dispatched or the delivery/installation process has started.

- Cancellation requests must be made by contacting Battery Mantra customer support.

- Orders that have already been dispatched, delivered, or installed may not be eligible for cancellation.

- If payment has already been received for an eligible cancelled order, the refund will be processed according to the Refund Policy.

5. Return Policy

Due to the nature of batteries and electrical products, returns are accepted only under eligible conditions.

A return or replacement request may be considered if:

- The product received is damaged during delivery.

- The product delivered is incorrect or different from the confirmed order.

- The product has a verified manufacturing defect.

- The product is not functioning as expected due to a confirmed product fault.

Customers should contact Battery Mantra within 48 hours of delivery and provide the order details, photographs, and supporting information.

6. Non-Returnable Products

The following products may not be eligible for return:

- Products that have been installed, used, or connected, except in the case of a verified defect.

- Products damaged due to improper handling, incorrect installation, or misuse.

- Products with missing accessories, packaging, or documentation, where these are required for verification.

- Products returned without prior approval from Battery Mantra.

- Products damaged after delivery due to customer negligence.

7. Warranty Claims

Products sold by Battery Mantra may carry a manufacturer’s warranty, depending on the product and brand.

- Warranty claims are subject to the manufacturer’s warranty terms.

- Warranty coverage may vary by brand, model, product type, and purchase date.

- Customers should retain the invoice and warranty documentation.

- Battery Mantra may assist customers with warranty registration or claim coordination where applicable.

Warranty does not automatically mean that a product is eligible for return or refund.

8. Old Battery Exchange

Old battery exchange offers are available on selected products and are subject to applicable conditions.

- Exchange value depends on the old battery type, capacity, condition, and applicable offer.

- The old battery must be handed over at the time of delivery or installation, where required.

- Exchange value may be revised after inspection of the old battery.

- Exchange offers cannot be combined with other promotions unless explicitly stated.

9. Refund Policy

If a refund is approved:

- Refunds will be processed to the original payment method, wherever possible.

- Processing time may vary depending on the payment provider or bank.

- Any applicable deductions, such as shipping or service charges, will be communicated to the customer before processing.

- Refunds for eligible cancellations, returns, or failed orders will be processed after the required verification.

10. How to Contact Us

For shipping, cancellation, return, exchange, or delivery-related queries, please contact:

Battery Mantra

Website: www.batterymantra.com

Phone / WhatsApp: +91 92009 20051

Email: [email protected]

Customer Support Hours: Monday to Sunday, subject to availability.

By placing an order on Battery Mantra, customers acknowledge that they have read and understood this Shipping & Return Policy.